How to Track & Dispute a Wrong FESCO Bill – A Step-by-Step Practical Guide

We’ve all had that moment. You tear open your fesco electricity bill and suddenly your eyes widen — the amount seems way off. You didn’t use anything out of the ordinary. No guests stayed over, no parties, no new heavy appliances. Still, your FESCO bill is inflated for no clear reason.

This guide isn’t about textbook answers — it’s written based on how things actually work in our local setup. From checking your meter to dealing with staff at the FESCO office, here’s How to Track & Dispute a Wrong FESCO Bill step-by-step. Follow this fesco bill complaint process to fix your overcharged FESCO bill.

Before you even think about filing a complaint, make sure you’re checking your bill from a reliable source. Use our FESCO Bill Online Check tool to quickly verify your current bill status, amount, and due date. It’s faster, more accurate, and saves you from relying on outdated or incorrect printed bills.

Step 1: Start With Your Own Meter

Your first job is simple: go to your FESCO electricity meter and check the current reading yourself – It Tells You More Than You Think! Now pull out the bill and compare:

• Check the “Present Reading” printed on the bill
• Match it with what your meter is showing right now

If your meter shows a lower number than what’s on the bill, it means FESCO may have used an estimated or wrong reading. This is quite common — especially when the meter reader skips houses or just writes the same reading as last month.

Also ask yourself:

• Did I actually use more electricity this month?
• Any extra ACs, fans, or other devices in use recently?
• Was the house locked or under renovation?

If none of this applies, and the reading still feels wrong, that’s your first sign something’s off.

Step 2: Go Through the Charges – Line by Line

Most people just look at the total amount, shake their heads, and move on. But the actual wrong FESCO bill or high FESCO bill is often hiding in the fine print. Take 5 minutes and read the breakdown:

Look for:

• Old arrears you’ve already paid
• Fuel Price Adjustments that seem unusually high
• Meter rent even when you own your meter
• Tariff type that doesn’t match (residential vs. commercial)

Even if one of these feels wrong, note it down separately. These small details often go unnoticed — but they silently add up to hundreds or thousands.

Step 3: Gather Solid Proof – FESCO Won’t Help Without It

If you’re going to file a complaint, you need more than just a hunch. Bring actual evidence with you.

Here’s the actual FESCO bill complaint process:

• A clear photo of your current meter reading (take it from eye level, make sure the digits are sharp)
• Your last two or three bills for comparison
• A simple written explanation of the issue — don’t worry about language or grammar, just explain what’s wrong in plain words

It might feel like an extra step, but trust me — without proof for your FESCO bill dispute, most staff will just ask you to “come back next week” and send you in circles.

Step 4: File the Complaint to finally Dispute a wrong FESCO bill

Now that you’ve got everything, it’s time to raise your voice the right way.

Option 1: Online Through the FESCO CRM Portal

• Visit: https://crm.fesco.com.pk/
• Enter your Customer ID
• Choose “Billing Complaint”
• Upload your meter photo + write your explanation
• Save your complaint number

This option works well, but FESCO bill complaint response time may vary.

Option 2: Visit the FESCO Office Directly

• Go to your nearest FESCO Subdivision Office
• Ask for the billing complaint form
• Attach your printed bills, written note, and meter photo
• Submit it and demand a stamped/signed copy for your record

👉 Tip: Try visiting early morning between 9–10 AM. Staff are usually more cooperative before the office gets crowded.

Step 5: Follow Up – Don’t Wait Silently

Just submitting the complaint isn’t enough. You have to stay on it.

Here’s how:

• If you submitted online, use your complaint number to see updates & track incorrect fesco meter reading
• You can also call 118 (FESCO Helpline) and ask for progress
• If no response in 5–7 days, visit the office again with your copy and remind them

From personal experience and community cases, persistent follow-ups work. It’s your money — treat it that way.

Step 6: Request a Meter Check (If You Still Suspect Overbilling)

If your bills have been unusually high for a few months and you think your meter might be running fast, you can request an official meter test.

Here’s how it works:

• You apply for a meter checking request at the office
• FESCO sends a technician to test your meter
• If it’s faulty, they issue a refund or adjust the bill based on correct units

Yes, it may take some time — but if you genuinely feel your meter is at fault, this is the most technical and official way to solve it.

Wanna see how much your upcoming FESCO bill is gonna be? Use our FESCO Bill Calculator to estimate what your charges should be based on your current unit usage. It’s a smart way to double-check FESCO’s numbers before filing any complaints — and avoid bill shocks next month.

Final Words

How to dispute a wrong FESCO bill isn’t always smooth — but it’s not impossible either. Most people just never raise their voice. They keep paying bills that feel unfair or wrong. But if you:

• Start with your own check
• Collect solid proof
• Submit a clean complaint
• And follow up like it matters

…you’ll find that most billing issues can be fixed. It might take a few trips or calls, but in the end, it’s your money. Don’t let it go without a reason.