How To File FESCO Bill Complaint & What Really Happens After You File?
Have you ever spotted an error in your FESCO bill and wondered “how to file fesco bill complaint & what actually happens after you file it?”
While many users now check their FESCO bill online, few understand the complete complaint process. Some believe their complaints disappear into thin air — but that’s not true. Let’s dive into what really happens behind the scenes and how you can smartly track and escalate issues with your FESCO online bill.
Why You Might Need to File a Complaint
When you check FESCO bill online, you may find:
- Wrong fesco bill meter reading issue
- Sudden unit jumps
- Double charges
- Issues in your FESCO duplicate bill
- Added arrears from previous months
- Estimated bills even when meter is active
Unfortunately, such issues are common—and the good news? You don’t have to visit the FESCO office. The FESCO online complaint system is designed exactly for this.
How to File a Complaint About Your FESCO Bill Online
You can file a complaint via:
- The official FESCO complaint form
- Helpline 118
- Email to your local FESCO sub-division
- Mobile apps or WhatsApp (where available)
Once submitted, you receive a complaint tracking number. You can use this to follow up.
Before filing, always download your bill using our tool. Keep screenshots for evidence.
What Happens After You File the Complaint?
1. Acknowledgement
You get a confirmation SMS or email—this shows the complaint is registered.
2. Internal Review
FESCO sends your complaint to your local SDO office. If it’s about a fesco bill overcharge complaint, they immediately initiate review.
3. On-Ground Inspection
In most billing-related issues, a meter reader or Line Superintendent (LS) is sent to your premises. They compare:
- Your physical meter reading
- The billed reading on your FESCO duplicate bill
- Images or reading records
4. System Update
If your complaint is valid, they update your bill in the system and re-issue a corrected FESCO bill check version within a few days.
How Long Does It Take?
| Complaint Type | Expected Resolution Time |
|---|---|
| Overbilling | 3–5 working days |
| Meter reading correction | 48–72 hours |
| Estimated bill issues | 5–7 working days |
| Faulty meter replacement | Up to 10 working days |
If no update after 3 days, call 118 and share your complaint reference number. You can also do the updated bill fesco complaint status check by doing a FESCO bill online check.
What If Your Complaint Is Ignored?
Don’t panic. You can escalate your case using these steps:
- Resend the complaint with screenshots of your bill and the meter.
- Email FESCO regional manager with your reference number and CNIC.
- Visit your subdivision office as a last resort with printed proof.
Common Problems Solved Through Online Complaints
Many users successfully resolve:
- Duplicate entries in their FESCO bill
- Billed amount despite disconnected meter
- Wrong tariff category (commercial instead of domestic)
- Arrears from previous tenants
- Faulty meter showing high usage
- Estimated bills for 3+ months
You can track whether your FESCO duplicate bill has been corrected by doing a FESCO bill online check on daily basis.
Tips to Avoid Billing Problems in the First Place
- Check your FESCO bill online every 5 days.
- Capture a photo of your meter on the 1st of each month.
- Use fescobills.net.pk to instantly access your FESCO duplicate bill.
- If you see a rise in units, check for short-circuits, faulty appliances, or shared meters.
- Track your bill with your reference number and not just your CNIC.
Final Thoughts:
The FESCO online complaint system can save you time and money—if you know how to use it well. Most users who don’t follow up end up paying more for errors they didn’t cause. Always document your complaint, use trusted portals like ccms.pitc.com.pk, and take charge of your electricity bill.
